Collaborative Improvement Advisor Program

The Collaborative Improvement Advisor (CIA) Program is a rigorous professional development program aimed at providing social service agencies and members from United Way’s Community Collaboratives with the knowledge and skills necessary to achieve improvement results in their work across Greater Lorain County.

CIA is based on similar programs used in the corporate sector known as black belt or improvement advisor programs, which are based on improvement science and intend to enhance the quality of service and products that are delivered to customers. The CIA program also focuses on improvement science while seeking to bring about systems change in complex social environments.